Los clientes de Groupama tienen un nuevo centro de relación con la compañía

La primera mutua europea Groupama ha abierto en pleno centro de Madrid lo que se conoce como CRC (Centro de Relación con el Cliente) con el fin de prestar un mejor servicio a sus clientes y un trato cercano y personalizado manteniendo una estrecha relación entre ambas partes.

El principal objetivo es el contacto más rápido y directo mediante un programa de comunicación telefónica entre la propia aseguradora, sus mediadores y los propios clientes, que atiende las llamadas en un plazo máximo de medio minuto. “Es un servicio que va más allá de una simple asistencia” según afirmó el Director General de Operaciones de Groupama Seguros.

Más de 100 asesores están preparados para comenzar con su funcionamiento, brindando al cliente una atención personalizada, rápida y eficaz durante 24 horas los 365 días al año. Además, han recibido una formación individualizada utilizando los nuevos avances tecnológicos y las necesidades propias de la compañía.


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  3. Christina dice:

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  5. Gerrie dice:

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  6. Rumor dice:

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  14. Mattie dice:

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